VFCCSS Survey

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OMB Control Number: 2900-0935
Estimated Burden: 20 minutes
Expiration Date: 11/30/2026

Veteran Financial and Credit Counseling Services Study

The purpose of this study is to gather information from financial and credit counselors, providers, and subject matters experts in order to assess Veterans' needs, use of financial and credit counseling services, and barriers to accessing these services. Financial and credit counseling includes any professional services that help with income planning, savings, and spending.

Paperwork Reduction Act Statement: We are required to inform you that this information is collected in accordance with section 3507 of the Paperwork Reduction Act of 1995. Therefore, we may not conduct or sponsor, and you are not required to respond to, a collection of information unless it displays a valid OMB number. We estimate that the time needed to gather the necessary information and complete this survey will average 20 minutes.

Privacy Act Statement: The information requested on this form is solicited pursuant to section 313 of the Cleland-Dole Act of 2022 (Public Law 117-328). The purpose of this data collection is to assess financial and credit counseling services offered to Veterans. Your disclosure of the information requested is voluntary, and your identity will be kept confidential. Information collected will become part of a system of records that complies with the Privacy Act of 1974. This system is identified as "Veteran, Patient, Employee and Volunteer Research and Development Project Records-VA (34VA12)" as set forth in the Compilation of Privacy Act Issuances via online GPO access at http://www.gpoaccess.gov/privacyact/index.html VA may make a "routine use" disclosure of information provided, as permitted by the Privacy Act, when the information will be used for a purpose that is compatible with the purpose for which VA collected the information. The results of this study, which will not include personally identifiable information about the individual respondents, will be shared with Congress via a congressionally mandated report.

Answering the questions of this survey is optional. If you choose to answer any of these questions, please answer them honestly and to the best of your knowledge and ability.

Thank you in advance for your time and feedback to help VA improve financial and credit counseling services and better meet the needs of Veterans.

Q1. During the past 6 months, how many Veterans have you served in your job or role?

* must provide value

Q1a. How many of these ______ Veterans were homeless?

* must provide value

Q2. During the past 6 months, how many Veterans have you served who ran out of money to pay for rent, utilities, or food?

* must provide value

Q2a. How many of these ______ Veterans were homeless?

* must provide value

Q3. During the past 6 months, how many Veterans have you served who had trouble keeping track of their savings and spending?

* must provide value

Q3a. How many of these ______ Veterans were homeless?

* must provide value

Q4. During the past 6 months, how many Veterans have you served who had someone take money from them without their permission or scammed them of their money?

* must provide value

Q4a. How many of these ______ Veterans were homeless?

* must provide value

Q5. During the past 6 months, how many Veterans have you served who used their own bank account?

* must provide value

Q5a. How many of these ______ Veterans were homeless?

* must provide value

Q6. During the past 6 months, how many Veterans have you served who had bad credit (i.e., credit score of 300-629)?

* must provide value

I don't know

Veterans total

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